I recently purchased a MacBook pro online, and was real excited about it. When I first got it, the display was defect, so after calling Apple via the phone, waiting 5 days for an appointment and visiting the local Apple store, I packed a box with my broken MacBook Pro and sent it back to Asia.
10 days later, I got my new MacBook Pro and was real excited about it, once again. After working with it for a couple of days, my left command key fell off the keyboard. So I called Apple again via the phone, waited a couple of days for an appointment, walked back to my Apple store, and got a new key.
Today, I got an email in the mail saying my 90 day complimentary warranty was about to expire, so I should think about purchasing one as it's my "Pride and Joy, and I should protect it". My MacBook Pro, that is. I had that thought even before your CMS sent me this nice reminder, and I was surprised to get it as I had purchased an Apple Care plan when I ordered my computer online in the first place.
So I went online and checked the warranty of my current MacBook Pro, using the serial number, and found that the warranty was ninety days. Then, I checked the serial number of the broken MacBook Pro I had received initially, and that's where my warranty was. With a computer that was probably lying around in parts in a production plant somewhere in Asia.
I went back to apple.com, hoping that one of the online chat guys was going to hit me up while I was browsing the apple site, but this time, no one wanted to talk to me. Not a problem, I though, as there has to be an email address that allows me to contact Apple asking them to update my AppleCare plan to the correct MacBook Pro and serial number.
After browsing apple.com for about an hour searching for an email address, I think there is just none. There is no email@example.com, no email forms with categories to select and no chat representative when you need one.
That's why, Steve, I thought I'll just write a quick note to you, as you always seem to have an open ear for the issues of the people. I know that I can update my AppleCare status myself by scanning in all my receipts and sending them to Apple. However, I am on vacation in Europe for three weeks and neither brought all my receipts, nor did I bring my scanner to scan them in.
So steve: my Apple ID is firstname.lastname@example.org, and all I purchased so far is an AppleCare program and a MacBook Pro. Do you think you can fix this for me?
With high hopes and the headaches of a, so far, unhappy Apple customer,
P.S.: The main reason why I need the AppleCare plan is my harddrive, which makes crackling sounds every 10-15 seconds. Should I be worried?